eNPS that explains itself, and predicts what's next
Track employee loyalty with AI that goes beyond the score: understand the drivers behind your eNPS, benchmark it across teams and time, and predict where advocacy is heading before it moves.
- One-tap eNPS with driver follow-ups
- AI analysis of promoter & detractor comments
- Team, site and industry benchmarks
- Predictive trendlines per segment
How it works
Ask → Segment → Explain → Predict
Ask
The classic question plus AI-chosen follow-ups that capture the why behind the number.
Segment
Scores by team, site, tenure and role, with anonymity thresholds protecting every cut.
Explain
AI clusters promoter and detractor themes so you know exactly what creates or kills advocacy.
Predict
Trend models forecast where eNPS is heading per segment, and what would change the trajectory.
Beyond the number
The why behind every score
An eNPS without drivers is a mood ring. Vadal.ai combines the score with engagement, recognition and feedback signals to show what's actually driving loyalty, and what to do about it.
- Driver correlation with engagement factors
- AI theme clustering of open-text comments
- Detractor-recovery action suggestions
Benchmarked & forecast
Context today, trajectory tomorrow
Compare eNPS across teams, locations and industry benchmarks, then let predictive models project each segment's path so you invest where it changes the curve.
- Internal and industry benchmark context
- Segment-level trend forecasting
- Scenario guidance for the biggest levers
The impact
What good looks like with Predictive eNPS
average eNPS improvement in 12 months
of detractor themes resolved or answered
more referral hires from promoter growth
Illustrative sample data, to be replaced with Vadal's verified proof before launch.
“Our eNPS was 'fine' until the driver analysis showed detractors were all about scheduling. We fixed rotas in two regions and the score jumped 24 points, referrals followed.”
FAQs
Questions, answered
Quarterly is the sweet spot for most organizations, frequent enough to see movement, spaced enough to act between reads. Vadal.ai can also run it continuously on a rolling sample so you get a live score without over-asking.
It varies by industry and workforce mix, which is why the number alone misleads. Vadal.ai benchmarks your score against comparable organizations and, more importantly, tracks your own trajectory and its drivers.
Yes. Two-way anonymous conversations let HR acknowledge and resolve detractor feedback while the platform enforces identity protection throughout.