Honest feedback needs a safe front door
Offer anonymous, secure channels for the feedback that never reaches a named survey, with enterprise-grade privacy, configurable anonymity thresholds and two-way conversations that keep trust intact.
- Always-on anonymous feedback portal
- Configurable anonymity thresholds
- AI PII detection & masking
- Two-way anonymous conversations
How it works
Open → Protect → Triage → Resolve
Open
An always-on, branded channel where anyone can raise anything, ideas, concerns, questions.
Protect
Anonymity thresholds, intelligent aggregation and PII masking enforce privacy by architecture.
Triage
AI classifies and routes submissions, praise, ideas, grievances, safety, to the right owner.
Resolve
Owners respond through anonymous two-way threads; employees see action, trust compounds.
Privacy by architecture
Protection employees can verify
Anonymity isn't a promise in a policy document, it's enforced by the platform. Thresholds, aggregation and AI-powered PII masking make identification impossible, and employees can see it.
- Min-N thresholds on every report and cut
- AI detection and masking of identifying details
- GDPR-ready controls, RBAC and audit logs
From vent to fixed
Feedback that goes somewhere
Anonymous doesn't mean unanswerable. Routed ownership, SLAs and two-way threads mean every submission gets a response, the single biggest driver of psychological safety.
- Automatic routing by topic and severity
- Response SLAs with escalation paths
- Org-wide 'you said, we did' summaries
The impact
What good looks like with Confidential Feedback
more issues surfaced vs. named channels
of submissions receive a response
psychological-safety score lift in a year
Illustrative sample data, to be replaced with Vadal's verified proof before launch.
“The things that matter most were exactly the things nobody would put their name to. Within a quarter we'd surfaced three times more issues, and answered 9 in 10 of them.”
FAQs
Questions, answered
No. Anonymity is enforced by the platform's architecture, thresholds, aggregation and masking, not by trust in an admin. Even Vadal.ai support cannot de-anonymize a submission.
AI moderation flags abusive content before routing, and structured categories nudge feedback toward specifics. In practice, organizations see overwhelmingly constructive use, people want problems fixed, and this is the safest way to say them.
Responders reply into the thread without ever seeing the author. The employee gets notified privately, can continue the conversation, and can choose to identify themselves at any point, it's always their call.